Working across the U.S. · Simple. Secure. Practical.

Most firms will advise you on AI.
Fewer can build the infrastructure.
We also keep it running.

SITS is a business and technology consultancy and a managed I.T. provider. Both, on purpose. We design how your business should work, build and secure the systems that support it, and run them afterwards. Nothing gets handed over and abandoned, because we are still the ones answering the phone.

Book a consultation What is AIEOS?

Where most projects break

1A consultant designs something the team can't run after they leave.
2An AI pilot works once, then quietly stops being used.
3Nobody owns it at 2am when a connector silently fails.

Two ways businesses work with us

Hire us for either. The advantage is that it’s the same team.

Some businesses call because their I.T. needs to stop being a problem. Others call with a business problem that happens to need technology. Running both practices is deliberate: it’s why we won’t design something nobody can support on a Tuesday morning, and why a project doesn’t end with a handover and a goodbye.

Managed I.T.

Our I.T. needs to just work

Endpoints, network, licensing, backup, security and a help desk your team can actually reach. Steady, monitored, supported. We do this for restaurants, law firms, construction, veterinary, manufacturing and professional services across the country.

See what’s included

Consulting & AIEOS

We have a problem worth solving

The same work gets done twice, leadership runs on a spreadsheet somebody rebuilds every month, or an AI pilot impressed everyone and then quietly stopped running. We assess it properly and tell you the truth about what will fix it.

How AIEOS works

Who you get

Two principals. Both sides of the problem.

Most transformation work dies in the gap between the people who understand the business and the people who understand the infrastructure. We don't have that gap. There are two of us, and we've each spent two decades on opposite sides of it.

Business & operations

Angela Ball, PMP

Principal Consultant · Strategic Operations & Transformation

Twenty years leading transformation across Fortune 100, private-equity backed and founder-led healthcare technology companies. Builds the operating model, the governance and the reporting leaders actually trust.

Operating model designPMO & portfolio governance Operational data & reportingProcess standardization Capacity & workforce planningAI product strategy

PMP · Lean Six Sigma Green Belt · Pragmatic Marketing PMC-II

Infrastructure & security

Brandt Ball

Founder & Principal · Infrastructure, Security & Compliance

Twenty-five years across infrastructure, cloud and security. Consolidates data centers, eliminates technical debt, builds controls that pass an audit, and leads the teams that build the platforms AI actually runs on.

Azure & cloud architecturePCI DSS complianceSOC 2 readiness Data center consolidationTechnical debt reduction Centralized infrastructureAI platform infrastructure Physical security, camera & badging

Azure architecture · PCI DSS · SOC 2 · 25 years in the field

Small on purpose. Not short-handed.

The fair question about a firm this size is what happens when the work is bigger than the people you met. Day to day support runs through our own help desk, not through a founder’s inbox. When a job needs a specialist we don’t keep on staff, we bring in someone we have worked with before and we stay accountable for the result. The relationship doesn’t get handed off, and you never explain your business twice.

Authorized Dell dealer. Hardware specified, sourced and warrantied through us, rather than bought from a catalog and hoped for.
We work alongside who you already have. An in-house I.T. person, another provider, a software vendor’s support team. We are used to being one part of the picture.
Specialists we have already worked with. Development, cloud and compliance people with a track record we can vouch for, not a resume we found last week.

What we're hired for

What we’re usually called about

Operating model & process

The handoffs are unclear, the same work gets done twice, and nobody can say who owns what. We redesign how the work flows before touching a tool.

Operational data & reporting

Leadership decisions run on spreadsheets somebody rebuilds every month. We replace that with reporting connected to the systems work already happens in.

Practical AI & automation

One job, scoped properly, with controls and acceptance checks. If a plain automation would do it, we'll say so and build that instead.

Infrastructure & cloud

Aging on-premise footprint, accumulated technical debt, cost that keeps climbing. Consolidation and Azure migration with a defensible plan behind it.

PCI DSS compliance

If you take card payments this isn’t optional. Your acquirer enforces it, and your scope depends on how you process. We reduce the scope first, then prove it.

SOC 2 readiness

Voluntary until an enterprise customer makes it the condition of the deal. Control design, evidence collection and audit preparation, automated so it stops eating your team for months.

M&A technology integration

Diligence before the deal, and the messy part afterwards: combining systems, identities, data and teams into one operating company. We've both done it.

Managed I.T.

The I.T. that has to work before anything else does.

This is not a line we added to look bigger. It is the business we have run for years, and it is the reason we can say we operate what we build. A consultancy that has never carried a pager will design you something nobody can support on a Tuesday morning.

Licensing & user access

Microsoft licensing, provisioning and offboarding, so people get what they need on day one and lose it on their last.

Devices, procurement & endpoint security

Specifying and sourcing the hardware, then deployment, patching, health and security visibility across every device in the business.

Network & infrastructure

Secure paths between users, systems and data. Servers, cloud, databases, backup and disaster recovery, designed to be recovered rather than just backed up.

Monitoring & alerting

Failures, capacity, connections, usage and cost. We would rather call you than have you call us.

Help desk & support

Incidents, access requests, approved changes and escalation, through the self-service portal your team already uses.

Physical security

Cameras, access control and badging. The part most I.T. providers hand to a third party and stop answering for.

Already a client?

Open a ticket, check its status or settle an invoice. Both portals are always one click from the top of every page.

Self Service Portal Payment Portal

Why this matters

AI projects rarely fail at the demo. They fail at the handoff.

The pilot impresses everyone. Then the person who built it leaves, a credential expires, a vendor changes a model, and six months later nobody can say whether it still runs.

The consultancy

Designs it, then leaves

Strong on design and strategy. But when the connector breaks or the model changes, the relationship has already ended and the knowledge left with it.

The I.T. provider

Keeps the lights on

Reliable on devices, network and support. But without the operating and process experience, they can't design the workflow the business actually needs.

SITS

Designs, builds and operates

We wrote the requirements, built the infrastructure underneath, and already manage your licensing, endpoints and monitoring. Operating it isn't a new relationship. It's the same one.

Our AI practice

AIEOS

AI Enterprise Operations Strategy

Most AI programs start with a product and go looking for a problem to justify it. AIEOS runs the other way. We start with how your business actually operates: the jobs, the handoffs, the records people trust. Only then do we decide what AI should do about it, what it is permitted to touch, and who owns it once it’s running.

AIChosen last

The capability is the final decision, not the first. Sometimes the answer is an agent. Often it’s a fixed automation, or fixing the process underneath.

EEnterprise

Your systems, your records, your identity and permissions. Not a sandbox, not a demo tenant. Real access is the hard part, and it’s where we start.

OOperations

The work itself. Which jobs get done twice, which handoffs break, which decisions wait on a spreadsheet somebody rebuilds every month.

SStrategy

A sequenced plan with a cost model, a named owner and an exit. Not a pilot that impresses a room and then quietly stops running.

Three parts, in this order.

Strategy decides where AI belongs and where it does not. Build makes it exist and pass a test. Operate keeps it true six months later, when the model has changed and the index has gone stale. How we do each of those is a conversation, not a web page.

What AIEOS won’t do

The fastest way to tell you what this is, is to tell you what we turn down. Every one of these is a conversation we’ve had.

Scope “all company data” as a pilot. That isn’t a pilot. Name an audience, a source, a task and an owner, or there is nothing to test.
Build an agent where an automation would do. If the steps never vary, an agent adds cost, failure modes and support burden for no gain. We’ll say so.
Sell you a platform before naming the job. Licensing decisions made before requirements are how companies end up paying monthly for something nobody opens.
Leave at handoff. If nobody in your building can operate it, a successful launch is just a slower failure.

We've been through this

When a vendor delivers the AI, somebody still has to build the platform it runs on.

A document management company running eight U.S. production centers brought in a vendor to build an agentic contract-intelligence platform. We defined the product strategy, wrote the requirements, ran the vendor evaluation and designed the acceptance testing. The vendor delivered a containerized application: source code, Docker images, a documented API contract and a reference front end. We stood up the cloud services it runs on, deployed it, and made it something a business can actually use.

We wrote the requirements

Business requirements, evaluation criteria and acceptance tests, written before a vendor was selected rather than after the invoice arrived.

We build what the vendor assumes

The Azure landing zone, the deployment, and the access control that decides which user may open which document. The vendor’s sentence is “you’ll need to stand these services up and get them talking.”

We know where these go wrong

Re-indexing that takes hours, an extraction field that is quietly wrong, storage links that leak, cost drift, and who is accountable when the answer is confident and incorrect.

Client, vendor and platform names withheld.

How we work

From a business problem to something that runs on Friday

We don't start with a platform. We start with one job your business already does badly, and make that job work, measurably, before we scale anything.

01Assess

The problem, the current process and the tools already in place.

02Design

The workflow, the controls and who approves what.

03Connect

Systems, data and identity, with permissions enforced.

04Build

Configure what exists. Build only the missing parts.

05Prove

Test against acceptance checks before anyone depends on it.

06Operate

Monitor the work, not just the server. Fix it when it drifts.

The blueprint

Every engagement starts with a work order

Before we build anything we write down exactly what the AI is allowed to do, what it must never do, who it stops and asks, and how we will know it worked. If a plain automation can meet that work order, we will tell you and build that instead.

Nobody signs off on a demo.
They sign off on a written work order with a stop condition and a named owner.

After launch

You choose how much of the AI workflow we keep

Implementation and operations are separate decisions. We make the service level explicit rather than leaving it to assumption.

Option A

Build & handoff

We design, build, test and document it. Your team operates it. Best when you have an internal owner with the capability to support it.

Option B

Supported

You operate it day to day. We provide health checks, troubleshooting and approved adjustments when something changes underneath.

Option C

Fully managed

We monitor the runs, own the exceptions and report on quality, usage and cost, the same way we already manage your infrastructure.

In their words

What it is actually like to work with us

“

I’ve never worked with an I.T. team that connects with each person so individually. Brandt and his team are patient, calm under pressure, and recommend customized long-term solutions designed to solve the problem and keep our systems and data safe. I could not ask for a better partner for our technology needs!

Robin DavisFounder & Chief Executive Officer, Metre, LLC

“

We appreciate Brandt and his team. We trust them to know what we don’t know! They put in the extra time to fix our issues and help us make critical decisions about I.T. solutions to prevent future problems. They work hard to make a connection with us as a customer so that we can feel comfortable calling them with our I.T. questions and needs.

Elizabeth MossFounder & Chief Care Officer, Caregiver Source, Inc.

Who we work with

A selection of the businesses we work with

Restaurants and hospitality, legal, construction, veterinary, manufacturers’ representatives, professional services, document management, recreation and wellness. Across the country, and across more industries than fit on one wall.